July 2026: Important Shipping Update for European Union Customers

July 2026: Important Shipping Update for European Union Customers

To our valued EU customers,

Canada Post has temporarily suspended parcel acceptance to select European Union destinations due to newly implemented EU customs requirements for low-value shipments. As a result, we are unable to process and ship orders to the affected countries until further notice.

To ensure all customers have a fair opportunity to participate, the following merchandise campaigns will have their pre-order periods extended:

• Wilhelmina Frost Birthday 2026 Celebration
• Phase Connect Fifth Anniversary
• Phase OriginS Fifth Anniversary Collection

We will continue to monitor the situation on a biweekly basis. Orders destined for impacted countries will remain on hold while we work with our logistics partners to establish an alternative shipping solution.

We apologize for the inconvenience and appreciate your patience as we work to restore service as quickly as possible. Further updates will be shared as information becomes available, please refer to the official Canada Post Service Alerts for the latest details. Canada Post Service Alerts

Affected destinations: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Luxembourg, and Portugal.

Sincerely,
Phase Connect Store Team